After several weeks I finally got a responds from Trezeta Boots, or the parent company. It seems like they are not willing to stand behind their product, below is the final e-mail respond I received. Oh well. I never found Trezeta boots to be exceptionally well made or designed. Of the few pairs I have seen, their life spans have been: average or low, their comfort: average, their styling: bland. Their current lineup is very minimal, consisting primarily of hiking boots and shoes. Of all the quality Italian shoe companies, this unfortunately, is not one of them.For the whole story:
"I received the pictures and saw them with the line Responsible. I am so sorry to have to inform you that they are out of warranty since you bought them eight years ago. It doesn’t matter if you used them few times, also lying without using the glue and spare parts can get damaged. Best regards Erminia"
Picture above is exactly what happened to mine!
ReplyDeleteSame exact thing happened to me yesterday. Same response from company. Poor customer service.
ReplyDelete